There below are some of the most commonly asked questions pertaining to hootel.com
1. Ive never heard Hootel International Limited, and it is the first time to visit your site, does your site authentic enough ?
Before we start our service online in 2007 we already entered in Electronics industry more than 5 years. We also have our own real store in China. We totally can be trusted and authentic enough. The well-known global Express courier - DHL is our golden partner, we promise to give our customer best service all the time.
2. How to became your dealer membership ?
Once your accumulative order total amount achieve USD999, you will be our valued dealer automatically. As our dealer, you can get more discount than customer membership. Once you become to our dealer, you will obtain the discount forever.
3. How to use your balance function ?
Balance can be use to pay for your order when check out. This function can helps people who want to buy from us more than one time to save more trasaction fees. So if you are our regular customer or want to be our long-term customer, you can transfer more money to us. We will transfer the redundant money into your account. When you buy from us next time, you can use "pay by balance" function.
4. our shipping way ?
Since we confirmed your payment, we will ship out the goods in 1-2 business days, and you will recieve the parcel in 3-5 business days. Our deliver time is 3 ~ 5 days , and we will give you the trackiing NO when we deliver them ,so that you can follow your packing by search the internet . i think this is good for your customers.
5. How long do I need to wait for my payment confirmation ?
If you choose WesternUnion and Telegraphic Transfer to pay, we will confirm your payment in 24 hours;
If you come to china you can use cash, or call your friend to send the money by western union , that is the fast way to send the money , and if use TT will needs one day, so you would better use western union .
6. How to figure the shipping cost ?
If you have any questions about shipping information, you can asd us, our shipping way have EMS/UPS/DHL . so pls take care of it , we can figure the shipping fee for you, much cheaper by our own forwarder.